Delivery information

Our standard dispatch is same working day (Monday – Friday) for orders placed before 10 am, we may continue dispatching after 10 am but there is no guarantees you will receive your package next working day.

Our standard shipping price is £5.99 + VAT up to 24 kg, and we offer a standard next working day delivery service throughout Mainland UK via DPD.

For small orders less than £35 ex VAT and under 2 kg in weight, we will send using Royal Mail’s 48 hour service. Even though the rate we charge exceeds the cost of sending second class mail, we use the excess amount to cover our admin, labour and customer service costs. We always suggest to bulk orders out with heavier items or products you will  need in the near future to get the most cost effective shipping.

Orders over £100 excluding soya wax and VAT are shipped free of charge.

Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee.

Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.

All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and excluding VAT.

See below for more information.

 

UK Mainland.

0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00


Collections.

If you would like to place an order and collect at our premises, simply add your items to cart and checkout as normal.

At the top of the checkout page, in the coupon code box, simply enter the coupon code: pick up

This will remove any shipping costs the system has generated, then proceed to checkout as normal.

In the order comments please state the time and date you wish to collect your items.

If you would like to pay cash on collection, simply checkout using the cash on collection checkout method.

If you wish to pick up your items same day, please give us a call on 01709 588579 and let us know.


Scottish Highlands.

Standard service is 2 – 3 working days.

0-2 KG = £5.99
2-30 KG = £18.00
31-60 KG= £25.00
61-90 KG= £33.00
91-120 KG= £40.00
121-150 KG= £48.00
151-180 KG= £55.00
181-210 KG= £63.00
211-240 KG = £70.00
241-270 KG = £78.00
270 KG + = £89.00

Postcodes for this area are: IV, HS, KA27-KA28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.


Isle of Wight.

Standard service is 2 – 3 working days.

0-2 KG = £5.99
2-30 KG = £11.00
31-60 KG= £14.00
61-90 KG= £17.00
91-120 KG= £22.00
121-150 KG= £25.00
151-180 KG= £29.00
181-210 KG= £33.00
211-240 KG = £37.00
241-270 KG = £40.00
270 KG + = £43.00


Northern Ireland, Isle of Man, Isles of Siciliy.

Standard service is 2 – 3 working days.

0-2 KG = £5.99
2-30 KG = £21.00
31-60 KG= £30.00
61-90 KG= £39.00
91-120 KG= £48.00
121-150 KG= £57.00
151-180 KG= £66.00
181-210 KG= £75.00
211-240 KG = £84.00
241-270 KG = £93.00
270 KG + = £100.00

Postcodes for this area are: BT, IM, TR21-25.


International Delivery & Channel Islands.

Our standard international delivery service is 3 – 5 working days.

The costs are calculated per box. We can fit a maximum of 30 kilograms of goods per box.

 

£8 per box/30 kg: Channel Islands (£5.99 under 2 KG)
£9 per box/30 kg: Netherlands, Belgium, Denmark, Germany
£10 per box/30 kg: Ireland
£11 per box/30 kg: France & Monaco
£13 per box/30 kg: Italy
£17 per box/30 kg: Spain
£19 per box/30 kg: Austria, Czech Republic, Finland, Hungary, Norway, Poland, San Marino, Slovenia, Slovakia, Switzerland, Estonia, Latvia, Lithuania, Sweden
£22 per box/30 kg: Portugal
£25 per box/30 kg: Bulgaria, Croatia, Romania
£31 per box/30 kg: Greece
£47 per box/30 kg: Andorra, Gibraltar, Malta, Canary Islands


Returns and missed delivery.

We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a resalable condition. We cannot accept returns of any items that have been opened.

If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Here at Supplies 4 Candles we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.

Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.